1. Asean poised to gain in the global offshoring battle

    According to AT Kearney’s 2016 Global Services Location Index, robotics process automation and business process as a service could change the outsourcing industry, benefiting Asean countries. The global outsourcing industry is set for a major disruption so severe that it could change the face – as well as the players – of the industry, with the Association of Southeast Asian Nations (Asean) region set to benefit.

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  1. Quotes

    1. Even though the top six or seven countries are landing in the same order this year as 2014, this could all change radically because the very nature of what's being outsourced is changing.
    2. Malaysia turns in a solid performance across the board, and that has ensured third place in the index since its inception.
    3. For the first time, we have a trend – automation – that could displace the leadership of the likes of India and China in outsourcing.
    4. On the client or receiver end, BPaaS dramatically lowers the entry barriers to business data management, opening the floodgates to smaller and newer companies.
    5. The study highlights a common theme we are seeing across the industry.
  2. Authors