1. How captive centers can drive digital transformations

    Captive centers currently account for less than 25 percent of the full-time employees delivering digital services, such as analytics, cloud and mobility, from offshore and nearshore locations, according to research by outsourcing consultancy Everest Group. However, these wholly owned subsidiaries are uniquely qualified to play a pivotal role in the digital transformation of their parent companies, says Everest Group practice director Aditya Verma.

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    1. Leading the digital transformation for the enterprise is a natural evolution for global in-house centers to extend this integration in digital areas and build on existing synergies.
    2. These global in-house centers support a few digital segments delivering transactional services.
    3. These global in-house centers have also adapted their talent models for digital (for example, hiring from other industries) and institutionalized collaboration with the start-up ecosystem to drive the digital agenda for the enterprise.
    4. There are instances of some best-in-class global in-house centers establishing specialist accelerated career paths for top performers in digital, offering compensation premium and stock options.
    5. Key drivers for these partnerships include access to new ideas and talent pool, acceleration of own technology and higher speed of innovation and branding as an innovation-driven organization.
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