1. IT outsourcing customers cling to cost-savings mindset

    IT leaders continue to focus on cost containment with their IT service deals, but in today’s business environment companies will have to spend money to save money  and also deliver the new capabilities their enterprises expect from IT, whether that means migrating applications to the cloud, introducing new automation or robotic capabilities, or partnering with IT service providers to deliver business outcomes.

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    1. A big issue with diminishing returns is that the other top organizational priority is investments in new and innovative technologies such as data and analytics, cloud, mobile and (to a lesser degree in the near term) cognitive and process automation, while at the same time beefing up security capabilities.
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