1. The digital battle that banks need to win

    Retail banks are undergoing one of the biggest shake-ups in their history as new, digital-only rivals move in on their customers. Today, they must either redesign or die, as customers look for increasingly sophisticated digital experiences – a demand they’re failing to meet. Survey findings from British banking customers in this article indicate the areas of the digital banking experience that  most urgently need improvement, in order to fend off competition from digital rivals.

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