1. Like Everything Else, IT Service Contracts Ripe for Disruption

    The world of IT is changing at lightning speed, thanks to digital transformation, cloud adoption, issues of cybersecurity and shifts in customer expectations. As a result, many organizations have found that their third-party contracts are out of date and need to change: Contracts that are still based on the sale of uptime and break/fix, for example, need to be reimagined as business solution purchases.

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    1. The biggest change is a shift from physical.
    2. The Nirvana may end up being some sort of output or outcome-based pricing.
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