1. Robotic automation takes off in the Nordics

    Software robots are rapidly automating traditionally manual tasks at enterprises across the Nordic region

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    1. I have been in the IT industry since 1986 and [RPA] is one of the trends that has been fastest to take off.
    2. Deployment is so fast you can have the first version ready in a few weeks.
    3. Our customer service notified our clients that if they submit certain service requests through a standardised form [instead of a call or an email], the request will go to a robot that will deal with it within 30 minutes, 24/7.
    4. We estimated we can still automate the process work behind our current services by 20% to 50% by 2020.
    5. In the future when people come to work [in the morning], they'll focus on the parts the robots cannot process, where human thinking and capabilities are needed. This is a big change for us.
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