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How messaging bots will change workplace productivity

CIO.com

Messaging bots patrolling collaboration platforms such as Slack and startup Kore will lean increasingly on machine learning and natural language processing to automate travel booking, expense management, help desk and other services, experts say. Imagine a single messaging interface where software automates many of these capabilities on your behalf, serving as virtual concierges to your digital life. If Slack's grand plans come to fruition, application makers will create messaging chatbots that will book travel, serve documents, explore sales leads, on-board employees and resolve technical challenges for corporate workers. These bots engage people in surprisingly real conversations approximating human dialogue.