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How captive centers can drive digital transformations

Captive centers currently account for less than 25 percent of the full-time employees delivering digital services, such as analytics, cloud and mobility, from offshore and nearshore locations, according to research by outsourcing consultancy Everest Group. However, these wholly owned subsidiaries are uniquely qualified to play a pivotal role in the digital transformation of their parent companies, says Everest Group practice director Aditya Verma.