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From tacos to HR, chatbots make it personal

CIO.com

Chatbots are emerging as a shiny new tool for enterprises. These virtual assistants can differentiate themselves by personalizing the software with contextual information such as location. ADP is building bots that automate HR tasks such as sending a job to a prospective hire to alerting employees to use their accrued vacation time. Bots will alter the workflow of enterprise software from the dreaded "pull mode," where you scour your HR apps for information, to a "push mode," delivering relevant information at the right time.