Also written by Stephanie Overby:
How robotic process automation threatens workers today
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How to embrace the benefits of shadow IT

The terms shadow IT conjures up negative images in the minds of most IT organizations. By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an enterprise. Here’s how to better identify, manage and take advantage of business-procured IT.