Deciding between active and passive management of outsourcing services
There are effectively two models for managing outsourcing relationships, whether it’s for IT and infrastructure services or for BPO. The services industry has been pushing a managed services environment as the best practice. But in reality, this is not the best practice for all types of outsourcing. In a fast-changing world where technology is closely aligned with business needs drives towards an actively managed vehicle over a managed services / passively managed vehicle.