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The Future of IT Service Management in a World of Digital Transformation

CIO.com

Digital transformation is on top of every CIO’s agenda these days. However, the increasing level of complexity that accompanies the fast-paced, cloud-based world of digital requires going back to basics — that is, implementing a solid, modernized IT service management strategy (ITSM), in order to make sure that digital transformation coincides with operational excellence, customer satisfaction and IT agility.