Also written by Paul Rubens:
Why the open source business model is a failure
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7 Slack alternatives worth a look

Once upon a time if you wanted employees to collaborate you'd probably encourage them to use Internet Relay Chat (IRC). But about three years ago Slack appeared on the scene, and since then it's been eating IRC's lunch. That's because it's much easier to install, get up and running, and use than IRC, making it massively popular with nontechies. And thanks to a well-documented API it's easy to integrate with other programs and services.