How Applebee's uses gamification to retain staff, boost sales
Retaining staff and preventing constant turnover are two of the most significant challenges in the restaurant business. For the second largest franchisee of Applebee's restaurants, turnover was a costly problem. At one point, the franchisee experienced 120 percent annual turnover, and it cost $400 to $10,000 to replace individual employees, depending on seniority. The franchisee also didn't have any sort of modern rewards and recognition program to motivate its largely millennial employee base.