1. Articles in category: Digital Services

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    1. Salesforce created an algorithm that automatically summarizes text using machine learning

      This year, people are expected to spend more than half their day reading e-mail, articles, or posts on social media, and it’s only going to get worse. To help solve this problem, researchers at Salesforce have developed an algorithm that uses machine learning to produce “surprisingly coherent and accurate” summaries according to MIT Technology Review.

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    2. Is the call center era over?

      The heyday of the big and bustling call center is coming to an end. While customer inquiries, outreach and grievances never go away, the ways in which they are managed are changing quickly. The majority of B2C interactions will soon be person-to-machine rather than person-to-person due to the rapid rise of RPA (robotic process automation) and artificial intelligence (A.I.).

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    3. How manufacturers make the most of machine data

      For many manufacturers, there is a disconnect between what goes on in their factories, including their engineering departments, and the core business processes supported by their ERP systems. It creates significant lag times for management to access, analyze and act on data from the manufacturing and development processes. Not having this data in real time could create problems with planning, inventory control, the supply chain or meeting customer expectations.

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    4. NetSuite's going global under Oracle's flag

      Lashed to the much bigger ship that is Oracle, cloud software provider NetSuite is setting sail for a new market near you. Until now, the 18-year-old company based in San Mateo, California, has focused on English-speaking countries and Japan. As part of Oracle, it plans to localize its products for many more countries while expanding its data-center capacity, sales operations, partner channel and other assets to reach customers in those new areas.

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    5. Why the next great SaaS company will look nothing like Salesforce

      For years, a truism in software investing was that the value of application software lies in data, not in technology. Companies like Salesforce, Workday, and ServiceNow are valuable because they are the “system of record” (SoR), or single source of truth, for their customers’ most valuable information, such as customer records or employee data. The newest crop of software applications turns this logic on its head. They mimic consumer companies by using technology as a “wedge” to gain widespread adoption and don’t even try to become systems of record. Instead, they are “systems of engagement” (SoE), meaning apps that ...

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    6. The healthcare intelligence revolution: supply-chain management for healthcare

      Intelligent supply chains will be a game-changer for healthcare. Big data analytics are transforming care delivery. The U.S. healthcare landscape is shifting and causing providers to revisit their care delivery models. Fee-for-value instead of fee-for-service, physician shortages, digitization of healthcare and shifts toward outpatient services are challenging conventional care models.

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    7. Barclays uses blockchain for trade finance transactions

      Barclays Bank has successfully tested the use of blockchain technology to complete a large trade finance agreement, which promises huge efficiencies. Barclays and Wave completed what they described as a “world first” by using blockchain technology to handle the documentation to approve the fund transaction, which was made through the Society for Worldwide Interbank Financial Telecommunication (Swift).

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    8. Driving new revenue sources through a digital ag revolution

      The major ag players view the ability to offer new products and services to fill their pipeline as the key to their future growth — and digital ag has the potential to do just that. Digital ag is about improving the decisions farmers make about planting, fertilization, crop protection and irrigation based on the inputs, as well as yield and quality outputs, at harvest.

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