1. Articles in category: Sourcing : BPO

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    1. Outsourcing trends to watch in 2017

      This year, we saw outsourcing integration challenges multiply, production workloads and enterprise systems hit the cloud, and security hit the top of the agenda. So what’s ahead for 2017? Uncertainty for one thing. Industry watchers expect a number of shifts in the IT and business process services space — not least of which will be the initiation of more flexible outsourcing terms as the world watches and waits to see what happens once president elect Donald Trump takes office and Brexit takes hold.

       

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    2. Graduation rates, student loans and big data

      Improving graduation rates is an issue all colleges and universities grapple with. From a business perspective, mediocre graduation rates cost schools money, but as CIO.com senior writer Clint Boulton reports in our September 2016 cover story, "Big Data on Campus," analytics are helping universities and colleges identify and, when necessary, offer support to students who are at risk of falling behind -- or even worse, leaving school without a degree.

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    3. 19 Techniques to Control the Chaos in Data Storage

      There’s very little in this world that can’t generate data – anything that has measurable activity will do it. That includes nearly everything in the business environment, and organizations’ demand for that information is insatiable. But before data can be analyzed and acted upon, it needs to be captured, stored, and organized. The challenge is picking the right approach – this requires careful analysis to find the point where the right technology solution intersects with your specific requirements and capabilities.

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    4. Public sector embraces bigger, longer outsourcing deals

      Over the past five years, as outsourcing in the commercial sector has grown steadily but modestly, the annual contract value of outsourcing deals in the public sector has more than doubled, according to analysis by outsourcing consultancy ISG. Today, public sector outsourcing deals account for two-thirds of the annual contract value in the market overall. Much of the activity is happening in the U.S., which consists almost entirely of information technology work and driven in large part by Department of Defense spending.

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    5. Why outsourcing customers are terminating their call center deals

      The contact center outsourcing industry has always been subject to greater provider churn than other areas of IT and business process services. Historically around a quarter to a third of call center deals up for renewal are terminated every year compared to just fifteen percent of non-voice contracts. But that termination rate has risen dramatically in recent years. Over the last two years, more than half of customers with end-of-term call center contracts decided not to renew their vendor relationships.

       

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    6. Opportunities and risks in 5 global outsourcing locations

      A look at some of the key trends impacting IT and business process outsourcing locations around the globe—from U.S. veterans entering the IT outsourcing talent pool to currency fluctuations in China and Latin America to the geopolitical situation in Ukraine. Everest Group’s 2015 outsourcing year in review report included a quick peek at some important trends taking place in five global outsourcing geographies around the globe including India, China, the United States, Latin America, and Ukraine. This article gives an overview of this report, consisting of the opportunities and risks that are arising in these areas. 

       

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    7. Asean poised to gain in the global offshoring battle

      According to AT Kearney’s 2016 Global Services Location Index, robotics process automation and business process as a service could change the outsourcing industry, benefiting Asean countries. The global outsourcing industry is set for a major disruption so severe that it could change the face – as well as the players – of the industry, with the Association of Southeast Asian Nations (Asean) region set to benefit.

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    8. The Evolving Landscape Of Recommendation Systems

      Everyday decisions, from which products to buy, movies to watch and restaurants to try, are more and more being put in the hands of a new source: recommendation systems. Recommendation systems are changing the very ways we make up our minds, guiding us through a new digital reality whose evolution is bringing us closer to exactly what it is that we want — even if we ourselves don’t know it yet.

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    9. Using technology to re-invent business process services

      The wind of change is blowing through the business process outsourcing (BPO) services industry. The days when technology simply supported a service provider’s delivery as an underlying platform are numbered. Instead, the focus is on technology as a key part of service delivery, not only supporting services but also delivering far-reaching efficiencies, enhancements, modernisation and business outcomes. We are already seeing examples of buyers doing this for themselves.

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    10. 4 Ways To Cut App Development And Maintenance Costs

      A managed services or fixed-fee outsourcing model for application development and maintenance can ultimately yield major savings for IT organizations that embrace it. A well-planned managed service delivery contract for application maintenance can yield a 25 to 45 percent cost reduction over staff augmentation in the first year alone, according Steven Kirz, managing director with outsourcing consultancy Pace Harmon, with many organizations seeing 50 to 75 percent savings after five years.

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